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‘Stores may mitigate M&S’ cyber disruption, but shoppers’ omnichannel expectations bring risk’

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By George MacDonaldGeorge MacDonald2025-05-09T05:30:00

George MacDonald

About a third of M&S’ clothing sales are online and shoppers are unlikely simply to switch to in-store purchasing as a cyber incident continues, believes Retail Week executive editor George MacDonald

During the pandemic, tech rode to the rescue of stores as many were forced to close.

https://www.retail-week.com/stores/stores-may-mitigate-mands-cyber-disruption-but-shoppers-omnichannel-expectations-bring-risk/7048662.article