A KROGER shopper has fumed after he was stopped on multiple occasions for a receipt check.
After the first time, he made sure to make employees extremely aware when he scanned a product, but he was still stopped again.
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Customers continue to get frustrated by both receipt checks and self-checkout.
Many believe if stores trust customers enough to scan their own items, they should know they did it right.
After repetitive issues at a Kroger in Hollins, Virginia — about 15 minutes north of Roanoke — the shopper said they wouldn’t be coming back.
“I’ve been a loyal Kroger shopper ever since I started buying my own groceries… However, I’m never setting foot in the Williamson Road store again,” they explained in a Facebook post.
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They then detailed an experience they had when purchasing some steaks from the grocer.
“Last time, I got a “help is on the way” alert at the self-checkout because my scan-and-bag technique was apparently suspect, they detailed.
“The cashier watched the video of me putting steaks in the bag and determined I wasn’t stealing $24 worth of USDA Choice, and I was allowed to leave.”
After the encounter with the Kroger worker, the shopper adopted a new way to checkout, hoping they never run into the same issue again.
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“I make sure my movements are very clear and deliberate when scanning groceries, especially steaks,” they wrote.
However, that wasn’t enough and the customer had another frustrating interaction.
“Today I even held up my steaks to the camera… No good deed goes unpunished though, because apparently the crack security team (one dude in a fluorescent vest) thought something amiss and decided to manually set off the alarm as I left the store,” they claimed.
“He had me drop the steaks into the basket of a motorized cart and asked to see my receipt.
“Of course, the two steaks I bought were accounted for, and yet again I was granted permission to leave the f***ing store I had just given my hard-earned money.”
The fuming shopper affirmed they had the means to buy two .75-pound ribeye steaks.
Top 5 receipt checking tips from a lawyer
Camron Dowlatshahi, a Los Angeles attorney, spoke to The U.S. Sun about receipt checks and customer’s rights and options when it came to being asked to show your receipt.
- There has been a lot of debate around the legality of a retailer asking to see your receipt, but if it is within the store, it is completely legal. “There’s seemingly nothing illegal about that. You’re still on the company’s premises and their reason to do it is to prevent thefts,” Dowlatshahi confirms.
- However, if they are chasing you out of the store, that changes things, Dowlatshahi said. “Location matters,” he explained. “If you’re outside of the store you’re in the parking lot and they come and start accusing you of theft and that you have to show your receipt, I think that’s a bit of a different situation because now you’re on your way.”
- While customers are allowed to say no to receipt checks, it may cause issues if you do and the store suspects you of stealing. “You can say no, maybe it creates an unnecessary hassle for yourself because now you may have the police come to your house and follow up,” said Dowlatshahi.
- If you are being barred from leaving a store because you refused a receipt check, you could have a legal case — but the store must have held you for a long time. “Let’s say it’s for hours, that’s certainly false imprisonment, and they didn’t have any impetus for doing so,” Dowlatshahi explained. “If a customer has been emotionally traumatized by being held for false imprisonment, I would definitely encourage [them] to sue.”
- “I would say, show your receipt,” he concluded. “It’s just a really simple thing to do. If you didn’t steal anything, it’s relatively simple to do,” the lawyer advised.
(According to Camron Dowlatshahi, a founding partner at Mills Sadat Dowlat LLP)
“If Kroger’s expensive new security system can’t actually determine whether or not someone might be stealing steaks, get your f***ing money back,” they advised.
The shopper is torn about what to do about the repeated encounters.
“I’m not at the point where I’d boycott Kroger entirely, and it wouldn’t really be in my best interest to do that,” they wrote.
“Even so, I don’t plan to darken the door of that location ever again unless absolutely necessary.”
‘CHECK YOUR RECEIPT’
Other shoppers have been raging against the grocer after they were overcharged for groceries.
One shopper noticed extra charges when using Kroger’s delivery service, Boost.
“If you use Instacart or other delivery services CHECK your receipt,” the shopper posted to Facebook.
“We used Boost through Kroger for the first time and our shoppers bought themselves some treats.”
He claimed he saw charges for multiple snacks he hadn’t asked for.
“They got strawberry crunch ice cream bars, Neapolitan ice cream sandwiches, and ice cold Mountain Dew. They’re living the life!”
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Other shoppers commented saying similar experiences had happened to them.
The U.S. Sun has contacted Kroger for comment.
https://www.the-sun.com/news/11741338/kroger-receipt-check-self-checkout-angry-customer/