A WALMART customer has revealed how employees spy on customers at self-checkout machines after she was wrongfully accused of stealing.
Shopper Jayiah Symone shared her experience on TikTok, explaining how some of her items didn’t scan when she used the machine at her local Walmart.
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In a video, Symone said she placed her groceries in the bagging area after genuinely thinking she had scanned them.
She added: “For some reason, it didn’t register. It thought I was stealing.”
The shopper claimed that a lock had been put on her screen.
She explained how a store employee came over to assist her and a video started playing.
Symone claimed: “The video was from a camera that was recording above me.
“It showed me placing an item into the bagging area because it thought I didn’t scan [it].”
Walmart staffers have claimed that it’s obvious when customers are trying to steal items.
One worker claimed in a video seen by Fox Business that the tactics used by alleged shoplifters are impossible to miss.
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They referred to certain behaviors that some shoppers exhibit.
He also said that sometimes customers forget to scan items that are at the bottom of their shopping carts.
Walmart workers use handheld devices, enabling them to pause self-checkout machines when they have suspicions.
To a shopper, it looks as though the machine is dealing with a general glitch or error.
Once your self-checkout machine has been remotely paused, you’ll have no choice but to call a Walmart employee over for help.
TACKLING THEFT
Criminal law attorney Carl Barkemeyer has offered an insight into how Walmart stores in Louisiana tackle theft.
If a customer was caught stealing in the Baton-Rouge area, they may have received a $400-500 fine before entering a program designed to change their behavior.
But, if a shopper is caught shoplifting now, they may approach a patron and try to restrain them.
According to Barkemeyer, legally, security guards are not allowed to handcuff, detain or put their hands on a shoplifter.
The legal expert says security guards are only allowed to keep you from leaving the premises until the cops arrive.
He added: “If a security member attempts to detain you, you also have the right to question their grounds for suspicion.”
Cops will investigate the evidence workers have against the shoplifter.
The suspect would then be arrested and charged if officers side with the workers.
A Walmart spokesperson told The Sun that theft is a “challenge for every retailer”.
The retail giant is “continually investing in people, programs and technology to address this issue”.
They said: “We consider law enforcement our partners in success as we work to create a safer environment for our customers and associates.
A TikToker lawyer has since revealed why she will never the self-checkout amid reports of alleged theft.
https://www.the-sun.com/news/6050420/walmart-shopper-employees-watch-self-checkout-stealing/