A KROGER shopper slammed the retailer after they were charged for extra groceries while using the company’s delivery service.
A customer was shocked when he tried Boost, Kroger’s delivery service, and found out that the assigned shopper had bought himself his own items as well.
2
“If you use Instacart or other delivery services CHECK your receipt,” an angry shopper said on Facebook.
“We used Boost through Kroger for the first time and our shoppers bought themselves some treats.”
He claimed that when he saw the receipt, the shopper had brought plenty of sugary snacks.
“They got strawberry crunch ice cream bars, Neapolitan ice cream sandwiches, and ice cold Mountain Dew. They’re living the life!”
Read More on Kroger
Another shopper commented on this, saying they had a similar experience from the company.
“Yep… had it happen! I remember thinking…. I have never ordered this?!?” they wrote.
Luckily, the customer revealed that he was able to get a refund through the app.
Kroger started Boost in 2022, as a way to offer customers free grocery delivery on orders of $35 or more through their annual membership.
Most read in The US Sun
At the time, the retailer announced this was the next big step for the company.
“As customers continue to evolve how they shop and eat, this expansion of our loyalty program offers more personalized value in groceries and fuel, alongside easier access to convenient shopping solutions, such as Delivery,” Yael Cosset, Senior Vice President and Chief Information Officer for Kroger said in a press release.
“We are committed to consistently delivering a best-in-class seamless experience with zero compromise – the fresh and quality products our customers want, how they want it, and when they want it.
“We recognize this is especially important as our customers are facing an inflationary environment and rising fuel prices.”
‘SHARP EYES’
Another Kroger customer has also taken to social media to slam the retailer about how they were being charged.
A shopper posted an image of their receipt that had four items that he claimed to be overcharged.
What to do if you’re overcharged
If you are overcharged at a retailer, there are a few ways to get your money back.
If you noticed you were charged more than the advertised or posted price, report it to an employee or manager.
Make sure to keep your receipt to show the price difference.
As a shopper, you are entitled to the lowest advertised, posted or quoted price offered by the store.
If you are charged more than the advertised, posted or quoted a price, report it to the sales clerk right away. If the sales clerk can’t help, speak to the manager.
Stores must honor a posted price, even if the price has expired.
You are also able to dispute charges with your bank if you notice something suspicious on your statement.
According to Los Angeles County Consumer& Business Affairs
“Who needs coupons when you’ve got sharp eyes? I spotted 4 items on my Kroger receipt that were overcharged, including some ‘organic truth’ chicken,” Ray wrote.
The shopper noted what he paid for each item and the price each was listed at.
“Chicken marked $4.99/lbs yet sticker said $5.99,” Ray wrote.
“Grapes marked 1.49/lb yet charged 2.99/lb.
“Mangos were .99 cents each yet charged 3 for $5.
“Mini potatoes were $3.49 & I was charged $5.”
“I was perplexed being overcharged by 10%. My total was $101 and the overcharges totaled over $10,” he added.
He also included a photo of a smaller receipt which showed that he got $10.21 refunded back to him.
Read More on The US Sun
“Check them receipts, folks! I saved $10 just by skimming through mine,” he added.
The U.S. Sun has reached out to Kroger for comment.