New exclusive staff data shows that while many retail leaders are excited about the opportunities afforded by advancing in-store technologies, the store staff themselves still have many reservations.
Exclusive survey data by Retail Week and Workday shows that 89% of the 500 store staff surveyed in August 2024 believe that the stores of the future will incorporate more technology in them with 75% of staff expecting this to take the form of more experiential offerings for customers, and 77% think stores will offer consumers more personalised offerings.