Senior Manager – Regional Asset Protection – Beverly Hills, CA

Senior Manager - Regional Asset Protection - Beverly Hills, CA

The Asset Protection team is dedicated to maintaining a secure and safe environment for our stores and corporate offices. We achieve this by providing extensive training programs that equip our staff with the knowledge and skills necessary to respond effectively to safety and security challenges. Our protection services encompass a range of measures including access control protocols that regulate entry to sensitive areas, as well as comprehensive CCTV monitoring systems that allow for real-time surveillance and support the investigation of any incidents.

Furthermore, we actively collaborate with local law enforcement agencies to foster strong partnerships that enhance our safety efforts and response capabilities. Our team prioritizes proactive risk management by conducting regular assessments and implementing strategies to mitigate potential threats.

In addition to these initiatives, we work closely with various store teams and departments to establish a thorough and efficient process for new store openings. This collaborative effort ensures that security measures are integrated from the outset, safeguarding our personnel and assets as we expand our operations. Through these comprehensive strategies, the Asset Protection team is committed to preserving the integrity and safety of our organization.

The Opportunity:

As the Senior Regional Asset Protection Manager for the West Region, you will hold a critical responsibility in the implementation of comprehensive Asset Protection measures for the stores within your purview. This includes overseeing safety protocols and shortage control programs, which are essential for maintaining operational integrity. You will demonstrate exceptional communication skills across all organizational levels, fostering productive partnerships with store management, your internal Asset Protection team, and corporate stakeholders.

In this capacity, you will lead and develop a team comprised of field Asset Protection Managers, Supervisors, and Specialists, ensuring that they are equipped to effectively execute their roles. In collaboration with your Asset Protection team, local store management, and the Inventory Control department, you will engage in the research and reconciliation of identified shrink, proactively addressing any discrepancies. Your involvement in cycle count reconciliation will serve as a critical element in upholding inventory accuracy between annual physical inventories.

Furthermore, you will liaise with the corporate Internal Control and Human Resources departments to address any concerns that may arise during store audits and internal investigations, promoting a culture of accountability and diligence. Your primary objective will be to ensure the physical protection of our stores, prioritizing the safety of employees and customers, as well as the protection of merchandise. Conducting bi-quarterly visits to the stores within your assigned region will enable you to assess the effectiveness of Asset Protection strategies and implement necessary improvements.

About the Role:

Conducts comprehensive assessments of Asset Protection and operational performance to identify areas and processes that may have a significant impact on shrink and inventory control. Engages in collaborative efforts with the Asset Protection team, store management, and corporate partners to formulate and execute strategic action plans aimed at optimizing overall performance.
Delivers clear and comprehensive monthly metrics, Asset Protection reports, and cycle count reconciliation findings to store management, Regional Vice Presidents, and the Director of Asset Protection. This ensures that all relevant stakeholders are fully informed of performance outcomes and inventory status, enabling them to make decisive and strategic decisions for the organization.
Through the utilization of exception-based reporting and daily analytics, identify, investigate, and resolve any internal policy or procedure violations. This work is conducted in partnership with the Director of Asset Protection and the Human Resources department, ensuring adherence to organizational standards.
Responsible for managing the asset protection timeline associated with both new store projects and renovations. This includes coordinating all aspects of the budget to ensure alignment with financial goals while also setting and meeting expectations for asset protection vendors. By maintaining a clear and structured timeline, the role ensures that all project milestones are achieved efficiently, ultimately contributing to a secure and successful store launch or renovation.
Conducts detailed diagnoses and generates comprehensive reports on offsite warehouses to ensure optimal product storage in preparation for new store openings.
Enhances and sustains professional relationships with key stakeholders in the Asset Protection industry, while also engaging with law enforcement representatives to foster collaboration and information sharing.
Ensures the meticulous and timely preparation of comprehensive reports, the organized and systematic maintenance of all communication records, and the secure retention of evidence. This process includes verifying data accuracy, adhering to established guidelines, and implementing best practices for documentation management to support accountability and facilitate future reference.
Develops and communicates monthly posters to stores, corporate and AP team regarding main causes of shrink, ORC activity, local theft trends and recovery tactics in order to educate and achieve safety and security goals.
Participates in internal regional conference calls and contributes to regional newsletters.
Is tasked with overseeing and managing all security-related elements for HOP events, whether conducted on-site at company facilities or off-site at external venues. This includes collaborating closely with various corporate departments to implement robust safety measures, ensuring the protection of attendees and the smooth operation of each event.
Facilitates in-depth fire safety training programs for staff at assigned stores, covering essential topics such as fire prevention strategies, emergency response protocols, proper use of fire extinguishers, and evacuation procedures. In addition, regularly evaluates and enforces compliance with local fire safety regulations and standards, conducting audits and assessments to identify areas for improvement, and ensuring that all safety equipment is maintained and accessible. This proactive approach aims to create a safe shopping environment for customers and a secure workplace for employees.
Provides support and training to retail locations when needed.
Responsible for providing on-call support for alarm responses as required for stores within designated regions. Ensures the effective operation and maintenance of alarm systems, Electronic Article Surveillance (EAS), card access systems, and CCTV equipment across all assigned locations.
Oversee budgets and financial controls to ensure fiscal responsibility in the designated regions.
Trains, develops and supervises the AP teams within the assigned region.
All other duties as assigned by the Supervisor.
Supervisory Responsibility:

Directly manages team of store Asset Protection Managers, Asset Protection Supervisors, and Asset Protection Specialists
Budget Responsibility:

Manages individual and team T&E Budget
Oversees regional budget for Asset Protection vendors within assigned boutiques
Decision Making Responsibility:

Input on selection of AP Vendors for assigned stores.
About You:

6+ years of experience as a retail Asset Protection Manager or higher, luxury retail experience is preferred.
Experience with EBR reporting.
Wicklander and Zulawski interviewing skills certification.
Strong proficiency in Word, Excel and PowerPoint.
Ability to learn other software programs quickly.
Exceptional written, verbal, and electronic communication skills.
Superior organizational skills with attention to detail.
Strong partnership, communication and relationship building skills.
The range for this position is $112,925.08 – $133,456.92 annually. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here .

Amazon – Risk Manager II, Organized Retail Crime – Dallas, TX

Amazon - Risk Manager II, Organized Retail Crime - Dallas, TX

DESCRIPTION

The Risk Manager II will support the operations of the Organized Retail Crime (ORC) Hub, a collaborative platform launching in 2025 that enables brands, law enforcement agencies, and retail partners to directly report and coordinate investigations with Amazon investigators to identify and remove stolen goods being sold on the Amazon store. The ORC Hub strengthens the collective fight against ORC by facilitating real-time information sharing and coordinated intervention between Amazon and its external stakeholders.

Sitting within the Inventory Evaluation organization, the ORC team supports the organization’s mission of ensuring that counterfeit, fraudulent, stolen, or otherwise illegal inventory within the Amazon network is identified and removed from the supply chain, denying bad actors the ability to abuse the Amazon fulfillment ecosystem. In this role, the Risk Manager II will leverage data-driven strategies, cross-functional collaboration, and innovative technologies to proactively prevent, detect, and disrupt ORC activities impacting the Amazon store.

Key job responsibilities
– Conduct initial reviews of escalations submitted to the ORC Hub, requesting any necessary clarifications or additional information from the partners.
– Utilize a range of external and internal tools and data sources to thoroughly investigate the escalated ORC cases, identifying the scope of dishonest activity and any bad actors involved.
– Collaborate closely with external partners throughout the investigative process, providing relevant information to support their own efforts and furnish evidence to law enforcement for investigations.
– Work with Amazon’s team of cybercrime attorneys to ensure investigations are conducted properly and in accordance with legal requirements.
– Document all investigation findings and actions taken within the ORC Hub, maintaining organized case files and ensuring each escalation is properly resolved and archived.
– Analyze the data and intelligence gathered through the ORC Hub to help enhance Amazon’s automated detection mechanisms for combating organized retail crime.
– Stay up-to-date on the latest ORC trends, tactics, and best practices to continuously improve the ORC Hub’s capabilities and responsiveness.
– Provide regular reporting and recommendations to leadership on the performance and impact of the ORC Hub initiative.

A day in the life
The day begins by triaging new ORC Hub escalations, reaching out to partners to gather details. Diving into internal data, the Risk Manager II traces transactions, maps supply chains, and documents findings to build comprehensive case files. Collaborating with cybercrime attorneys, they support legal actions, and initiate internal enforcement actions. Analyzing trends, the Risk Manager II identifies opportunities to enhance Amazon’s detection models. Throughout the day, they maintain close communication with external partners, exhibiting strong investigative skills to disrupt ORC rings targeting the Amazon store.

About the team
The Organized Retail Crime (ORC) team at Amazon plays a critical role in protecting the integrity of the company’s store and supply chain. This specialized team leverages sophisticated data analytics, industry collaboration, and innovative technologies to prevent, detect, and disrupt the activities of organized bad actor networks engaged in the theft, fraud, and resale of products. By working closely with brands, law enforcement agencies, and retail partners, the ORC team gathers intelligence, coordinates targeted investigations, and supports legal action to hold bad actors accountable. Through these multifaceted efforts, the ORC team safeguards the customer experience, supports Amazon’s selling partners, and contributes to the broader fight against ORC impacting the entire industry.

BASIC QUALIFICATIONS

– 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
– 5+ years of program or project management experience
– Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
– Experience with research and investigation skills or equivalent
– Experience handling confidential information

PREFERRED QUALIFICATIONS

– 5+ years of program requirements definition and data and metrics leveraging to drive improvements experience
– Professional auditing qualification, or similar risk or compliance credentials
– Experience with SQL and Excel
– Experience with regulatory filings and reports or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Chipotle – Senior Analyst, Global Security Operations Center

Chipotle - Senior Analyst, Global Security Operations Center

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Senior Analyst, Global Security Operations Center (GSOC), you will support the GSOC through 24/7 crisis monitoring, reporting, guidance and support by providing real time risk response and analysis for office and restaurants to create a safe and distraction free environment for all guests and employees. Incidents include events such as threats related to criminal activities, geo-political crises, weather-related emergencies, and natural disasters affecting our people across the company. 

This role will also serve as the subject matter expert for all GSOC operations and procedures, providing operational guidance to the team of Analysts. You will also be responsible for supporting the GSOC Manager with policy implementation and training. This individual will monitor external media and proprietary data systems for indications and warnings of enterprise, asset protection, and crisis related events. You will be responsible for reporting these events to our field, restaurant, and/or home office partners. The Sr. Analyst applies critical thought to generate detailed threat assessment reports and other ad-hoc, time-sensitive, crisis-related intelligence summaries. 

WHAT YOU’LL DO

  • Strong candidates are motivated by what they can achieve, growth they could experience and how they will impact the company.
  • Serves as the SME within the department and provides coaching and training to all GSOC Analysts on situational incidents requiring timely direction, crisis incident protocols, application of proper techniques for customer interaction / issues resolution, and GSOC systems operation
  • Creates intelligence summaries and threat assessments related to crisis events, to include but not limited to; pandemic, protests and demonstrations, weather events, and business impact as needed.
  • Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and restaurants globally
  • Monitors the security and safety for all employees through access control, burglar alarms, fire safety systems, and CCTV system, including those who travel or work at our office locations. Coordinates issue resolution with the enterprise asset protection team or external resources, May follow-up with the employee, leadership and internal partners as needed
  • Supports the development of proper reporting and customer interaction procedures and policies
  • Accurately and concisely report incidents dealing with theft, safety, and other asset protection issues
  • Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation, escalating to appropriate internal partners and leadership based on the findings
  • Provides guidance and operational oversight in the absence of the GSOC Manager to include assessing and identifying when a crisis situation requires communication to business partners and executive leadership

WHAT YOU’LL BRING TO THE TABLE

  • Bachelor’s Degree in a related field (i.e.: business, emergency management, or criminal justice)
  • Experience supporting a crisis management and/or security operations
  • Expert knowledge of crisis and incident management
  • Strong decision-making capability
  • Ability to build rapport and fosters relationships working well within a team-oriented environment
  • Exemplary customer service and active listening skills
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment, including diffusing emotional situations and effectively delivering instructions regarding safety
  • Self-motivated, proactive approach in the application of GSOC, Crisis Management, and Global Security practices
  • Detailed, working knowledge of building security, fire, and safety systems
  • Excellent verbal and written communication skills
  • Strong computer skills in Microsoft Office, Excel, and Powerpoint
  • Excellent Organizational and Project Management skills
  • Ability to work a variable schedule to support the global operations of a 24/7 team
  • Experience in Asset Protection investigations & physical security preferred
  • Ability to fluently speak a second language a plus (Spanish, French, German) preferred
  • Asset Protection/Security/Investigations a plus
  • CPR and first aid training preferred

PAY TRANSPARENCYA reasonable estimate of the current base pay range for this position is $58,000.00–$79,000.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.  

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests. 

Dollar General REGIONAL ASSET PROTECTION MANAGER in CUMBERLAND, MARYLAND

Dollar GeneralREGIONAL ASSET PROTECTION MANAGER in CUMBERLAND, MARYLAND

Job Description

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details

The Asset Protection Manager will be the primary subject matter expert in regards to the training, auditing, and investigatory needs of Dollar General. Their key efforts are to reduce shrinkage and increase profitability through proactive training mediums, standardized audits and the resolution of internal and external investigations.

Management

  • Develop and foster an open line of communication with Operations to support all levels of business dialogue in order to increase gross margin efforts and decrease shrink and related risks.
  • Act as subject matter expert on all store systems related to inventory movement and associated functions that can cause shrink (examples include POS systems, inventory management, cash management, loss prevention, and operations policies)

     Training

  • Conduct shrink awareness and loss prevention training to the retail store group, including all district managers, store management, and store associates.
  • Assist in the development and execution of training mediums to promote store shrink prevention awareness.
  • Develop, participate in and actively market an awareness program to alert store personnel in the region of loss prevention problems/thefts or safety issues that may impact their store.
  • Implement and manage the company’s High Shrink Action Plan program within designated stores.

Audits

  • Perform shrink and loss prevention audits; report results and make recommendations to the retail management group and store personnel.
  • Utilize audit results within area of responsibility to focus training efforts in order to decrease shrink risk and increase compliance to company policies.

Analysis

  • Understand, implement and utilize exception-based software to identify potential loss issues; investigate issues, and resolve whether the exceptions are training or integrity based.
  • Utilize department reports to identify loss trends and react to them appropriately.
  • Monitor stores’ compliance with established policies and procedures through various reporting vehicles and respond as needed to identify and resolve training or integrity issues.
  • Analyze and investigate inventory shrinkages; determine causes, and actively participate in initiatives to resolve and correct store level issues.

Investigations

  • Actively investigate any/all concerns related to suspicious losses to determine situational facts; conduct interviews with all parties involved and resolve internal theft matters.
  • Conduct internal investigations when warranted and submit written reports for each investigation to follow established guidelines. Formulate recommendations to avoid future losses and communicate those to the appropriate parties.
  • Serve as a liaison with law enforcement to recover merchandise or cash, prosecute cases, and facilitate restitution when warranted.

Physical Security

  • Be the subject matter expert for all physical security programs and processes within the retail store group. This would include expertise in all physical alarm systems, CCTV, and the supporting programs of each. Be aware of prototypical standards and ensure all related tools are properly placed and scoped in all stores (existing and new).

Qualifications

Knowledge, Skills and Abilites 

  • Demonstrate effective oral and written communication skills.
  • Demonstrate ability to facilitate group training sessions (competent public speaking skills)
  • Analytical skills sufficient to conduct research, determine relevance of information, and interpret meaning.
  • Investigation, interview and interrogation skills (Wicklander & Zulawski or Reid Training required – CFI preferred).
  • Financial analysis skills sufficient to interpret operating statements and other financial data.
  • Basic computer proficiency with applications such as Microsoft Office.
  • Familiarity with exception based management software applications (end-user use).

Work Experience and/or Education 

  • Progressive experience in a retail loss prevention position(s).
  • Bachelor’s degree preferred.
  • Retail operations experience preferred.
  • Three + years of multi-store experience required.

Note:  This position requires weekly travel in a company-provided vehicle with limited overnight stays; a current driver’s license and acceptable driving history is required.

Competencies 

  • Drives results by identifying opportunities to improve performance.
  • Ability to work independently.
  • Works efficiently by planning and organizing work to achieve goals and objectives.
  • Focuses on internal customers by anticipating customer need, overcoming obstacles, and continually striving to improve customer satisfaction.
  • Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives.
  • Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential.
  • Communicates effectively by providing clear and timely communication and demonstrating effective listening skills.
  • Demonstrates adaptability by adjusting to changing business priorities.

New Hire Starting Pay Ranges; $99,000 – $105,930

Barnes & Noble – Loss Prevention Market Manager – Pineville, NC

Barnes & Noble - Loss Prevention Market Manager - Pineville, NC

Job Summary

Barnes & Noble is the world’s largest retail bookseller and the leading retailer of content, digital media and educational products. We operate over 600 Barnes & Noble bookstores in 50 states and one of the web’s premier e-commerce sites, bn.com. Our Nook Digital business offers a lineup of popular NOOK® tablets and eReaders and an expansive collection of digital reading content through the NOOK® store.

We’re proud to be an industry leader, consistently recognized for excellence in quality and customer service in our stores and online at bn.com. 

As a loss prevention market manager (LPMM), you collaborate with your assigned stores ensuring a safe and secure environment by identifying safety issues, assessing risks and empowering the stores to make the appropriate changes. You partner to develop, implement and manage company inventory shrink initiatives that will reduce shrink and enhance the financial performance of the stores.

You support the annual physical inventory of the stores ensuring the integrity of the inventory. You analyze data with the goal of identifying issues and trends as they relate to both internal and external theft. An LPMM proactively partners with the stores through regular store visits and reporting and by providing enhanced training on LP initiatives when needed. You lead a team of market investigators and leverage their expertise across the market to ensure successful day-to-day programs and implementation of key initiatives. You quickly adapt to changing situations and provide clear communication to support store teams.

What You Do

• Manage and ensure all physical security standards are in place and communicate any risk exposures to Home Office Loss Prevention partners.
• During in-store and/or virtual visits, actively walk the sales floor to identify merchandise protection opportunities and to ensure the sales floor is safe and free from hazards. If needed, coach bookselling team in the moment regarding these areas.
• Manage the execution and ongoing maintenance of the shrink reduction and LP awareness programs and measure results.
• Investigate and help resolve inventory integrity issues by working with business partners for appropriate resolution.
• Manage data analytics for your assigned stores by regularly analyzing and reviewing trends and providing recommendations to prevent future incidents.
• Assess compliance with Loss Prevention programs and identify areas of potential risk and gaps between actual performance and company standards.
• Advise and manage all Loss Prevention issues by partnering with field management to determine impact, resolution and preventive measures on all shrink and quality of life issues.
• Tailor and manage Loss Prevention programs for the market and train, educate and motivate store teams on safety, shrinkage reduction and all other loss prevention procedures.
• Develop excellent market investigators, providing them with motivation, feedback, development and realistic goals that align with the needs of the stores.
• Write and review incident summaries and investigative reports that are timely, concise and accurate.
• Respectively, manage internal and external investigations, including apprehending shoplifters and interviewing employees.
• Ensure that the Loss Prevention programs align/support our five bookstore principles (i.e., Presentation, Commerciality, Section Detail, Localization & Sense of Theater).
• Manage the preparation, execution and reconciliation of the physical inventory process and provide oversight and guidance to respective stores.
• Manage all health and safety issues by partnering appropriately and escalating when needed.
• Use remote working technology (Teams, Outlook 365, etc.) and select travel to support the above.

Knowledge & Experience

• High-school degree and related work experience, including a minimum of eight years of retail loss prevention, with at least 2 years in a multi-unit environment.
• Ability to collaborate effectively with cross-functional teams.
• Ability to influence and manage teams without having direct management responsibilities in certain areas.
• Experience in coaching teams to deliver performance.
• Demonstrated track record of being proactive, managing multiple complex projects simultaneously and focusing on critical priorities with little to no supervision.
• Strong organizational and analytical skills.
• Must possess a demonstrated understanding of general and civil liability.
• Previous experience working with local law enforcement. • Knowledge and understanding of the principles of Loss Prevention and Store Operations.
• Experience respectfully apprehending shoplifters and installing CCTV cameras.
• Ability to write clear and concise summaries of issues.
• Experienced investigator & interviewer with completed certifications. Strong in-person and telephone interview skills are required.

Expected Behaviors
• Prioritize customer experience above all else.
• Strong communicator.
• Strong interpersonal skills.
• Ability to maintain confidentiality.
• Discreet and unbiased.
• Demonstrate empathy in difficult situations.
• Provide direct and actionable feedback, motivating through coaching and developing teams to deliver effective programs that protect our employees, customers and the business.
• Adaptable, positive and proactive. Has the flexibility to change an action or behavior quickly based on a situation while simultaneously remaining balanced.
• Make appropriate critical decisions in high pressure situations without having all the required/desired information.
• Deescalate high-risk situations, respectfully.
• Gather all information and make sound and timely decisions when solving problems.
• Strong organizational and time-management skills with the ability to juggle tasks on multiple projects.
• Work well under deadlines; self-starter; innovative.
• Effectively present to and influence partners on programs to support the business goals. Provide field partners with correct information to make accurate decisions and employ the appropriate approach in various situations to support and influence results.
• Gain the confidence and trust of others through honesty, integrity and authenticity.
• Manage processes and systems remotely.
• Availability to travel occasionally and answer calls at all hours.

Auto req ID

79321BR

Employment Type

Full-Time

City

Pineville

State

North Carolina

EEO Statement

As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.

Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact (800) 799-5335. Terms of Use, Copyright, and Privacy Policy © 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003

CVS Health – Executive Director, Asset Protection – Central US

CVS Health - Executive Director, Asset Protection - Central US

Description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

As the Executive Director, Asset Protection Field Operations, you are an experienced proven leader with a deep operational knowledge of all retail store functions that could adversely impact profitability in our most complex and challenging markets.  Through extensive field experience, you have an acute awareness of the drivers of shrink, how those change based on different store types, and most importantly how to mitigate them most effectively.  You will help create the broader strategy and tactics but will ultimately own the flawless execution of those strategies and the expected financial outcomes. 

Defining the standards and holding Asset Protection and store field teams accountable to both delivering and sustaining them will be a critical component to the overall success.  Thus, this role will require analytical capabilities to understand shrink trends and field performance at a more granular and holistic level to help identify opportunities for continuous improvement.  Attracting, developing, coaching, retaining, and promoting talent at all levels will be an important facet of this role – as will, collaborative partnerships with store field leadership.

In addition to leading all aspects of Asset Protection in the field, the Executive Director, Asset Protection Field Operations, is also responsible for leading highest priority, enterprise-wide corporate-driven initiatives which includes operational execution for all Distribution Centers and various non-Retail business lines. The enterprise-wide, highest priority initiatives will require cross-functional leadership across CVS, and the knowledge, skills, and ability to gain consensus and alignment at the SVP level.  This role will help develop key loss prevention strategies and objectives, designed to educate, enhance awareness among all levels of colleagues, with the overall objective of controlling shrink and protecting the company’s assets. 

Thus, as a result, the Executive Director, Asset Protection Field Operations will support the five overarching Asset Protection organization pillars.  This creates a thoughtful and strategic connection between the field and corporate teams, while building critical expanded skills for ongoing development and career progression.

The Executive Director, Asset Protection Field Operations, will lead a team of 5 direct reports, comprised of primarily RAPMS and an extended team of approximately 40+ in the Central US.  This role’s primary business partners will be multiple Vice Presidents in both the Field Operations and Corporate organizations, overseeing all Pharmacy and Front Store Operations, as well as 15-20 Region Directors.  Being a trusted thought-partner will be critical to the success in delivering sustainable results that help improve CVS’ bottom line across ~1,000 retail stores.  This role reports directly to the AVP, Asset Protection.

Job Duties & Responsibilities:

  • Partner and support the Division VP in all things related to shrink and profitability.
  • Executing to established standards, while pressure-testing and evolving them, in an effort that drives the desired financial outcomes.
  • Lead the ongoing evolution of Asset Protection field and corporate operating initiatives; focusing on the enterprise’s highest priorities that yields the highest ROI.
  • Develop strong relationships/partnerships with key stakeholders across the enterprise to establish credibility with various levels of management and key business partners.
  • Effectively communicate prioritized strategies, progress towards expected financial outcomes, and provide meaningful insights regarding shrink results at the SVP level, demonstrating an understanding and appreciation of the business senior leadership
  • Supporting CVS Health in attracting, retaining, and engaging a diverse and inclusive consumer-centric workforce that delivers on our purpose and reflects the communities in which we work, live, and serve.

Travel 60%


Required Qualifications:

  • 10+ years of Asset Protection experience
  • 8+ years of retail field management experience
  • 5+ years of multi-site leadership experience
  • Extensive store and shrink operations background.
  • Proven experience leveraging data & analytics to identify and outline strategic priorities.
  • Demonstrated abilities to lead under pressure, adapt to changing dynamics, and find solutions that satisfy multiple ‘customers’ of the business.
  • Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines.
  • Strong personal integrity and judgment, including a track record of managing highly sensitive or highly visible business matters.
  • Strong communication skills in both formal and informal writing and speech
  • Demonstrated growth mindset and willingness to learn and accept feedback.
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Leadership experience in retail, healthcare, or pharmacy organization
  • Extensive travel


Preferred Qualifications:

  • Experience working in a retail pharmacy setting.
  • Advanced Degree


Education:
Bachelor’s Degree Required

Master’s Degree Preferred

Pay Range

The typical pay range for this role is:

$131,500.00 – $303,195.00


This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/31/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

REI – EHS Program Manager – Goodyear, Arizona

REI - EHS Program Manager - Goodyear, Arizona

Job Description

Overview

Come shape the future of the outdoors

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

This position contributes to REI’s success through the development, implementation and oversight of a comprehensive environmental, safety, health, program for the Integrated Value Chain organization to reduce risk and potential losses due to accidents and injuries, compliance violations, or hazardous conditions. This position is responsible for providing support and guidance on program development and implementation at the assigned distribution center and associated operations, with additional contributions across the company with the Environment Health and Safety (“EHS”) and larger Asset Protection (“AP”) team. Models and acts in accordance with REI’s guiding values and mission.
Responsibilities and Qualifications

Responsibilities

  • Identifies and communicates key expectations and program goals to leadership, cohorts and employees to ensure the distribution center promotes a proactive and engaged attitude towards promoting safety
  • Leverages teamwork by collaborating with local AP, Operations and HR team to drive engagement and achieve business results.
  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
  • Acts as a liaison for corporate and regional EHS and AP colleagues to facilitate a coordinated approach to program development.
  • Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results.
  • Ensures that managers and supervisors have the tools and resources to ensure legal and operational compliance to REI best practices and local, state and federal regulations.
  • Challenges and inspires employees to achieve business results.
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
  • Assists with and supports worker training in areas such as safety regulations, company health and safety policies, use of safety equipment, violence in the workplace, incident investigation, hazmat processes and disposal, and relevant industry issues.
  • Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.
  • Plans and conducts periodic audits, inspections and walkthroughs of assigned facilities to validate compliance to company standards and local, state, and federal agency regulations including OSHA, EPA, and DOT.
  • Assists the facility management team with developing action plans to address EHS deficiencies.
  • Reports or reviews findings from accident investigations, facilities inspections, and/or environmental testing.
  • Researches, validates and reports on facility health and safety trends including incident frequency and severity rates and analyzes incident trends and worker’s compensation claim metrics and performs root cause analysis.
  • Ensures inspection programs for facilities, machinery, and safety equipment are being administered effectively to identify and correct potential hazards, and to ensure safety regulation compliance.
  • Recommends process and product changes to reduce employee exposure to workplace hazards.
  • Conducts Job Hazard Analysis and other hazard assessments including ergonomic evaluations.
  • Provides oversight to the third-party injury prevention service in the distribution centers to ensure effectiveness and continuity across all sites.
  • Supports and participates on cross-functional improvement teams.
  • Supports emergency preparedness and evacuation procedures including validation, review, and documentation.
  • Manages the Return to Work program in collaboration with the Worker’s Compensation Claims Management team
  • Acts as the Risk and Insurance liaison for the Property program.
  • Maintains communication between Supply Chain Management & Corporate Risk & Safety.
  • Performs other duties as assigned.

Qualifications

  • Five or more years of progressive work experience in the EHS discipline required.
  • 2-3 years of experience in building, leading and influencing teams
  • Bachelor’s degree in EHS or related field, or combination of distribution training and relevant experience
  • Demonstrated ability to lead and manage program implementation and tracking.
  • Knowledge of EHS principles as well as OSHA, FDA, EPA and other state and federal requirements.
  • Independent, self-directed and results oriented individual.
  • Ability to direct, train and mentor at all levels.
  • Effective interpersonal, written and oral communication as well as the ability to develop rapport and credibility at all levels.
  • Display strong problem solving, organizational and analytical skills.
  • May require 25%+ travel.
  • Builds capacity of  employees and teams through effective employee development, involvement, communication, and supervision efforts.
  • Creates a strong, mutually supportive work spirit and culture where people can do their best.
  • Establishes trust and inspires others.
  • Makes effective organization and people decisions in a manner consistent with REI’s values and ethics.
  • Delivers on commitments and holds others to same.
  • Champions the organization and advocates solutions in the overall Company’s best interest.
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Consolidates information from various sources including feedback from others to reach sound decisions.
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Fosters change in company direction.
  • Effectively plans and executes changes.

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there’s strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you’re backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.  
Pay Range

$72,900.00 – $116,800.00 per year

The Walt Disney Company – Senior Manager, Global Risk – Kissimmee, Florida

The Walt Disney Company - Senior Manager, Global Risk - Kissimmee, Florida

Job Summary:

Do you want to be a part of the team that is responsible for world-wide Retail Commercialization programs that safeguard Employees, Guests, assets, and brand from risk related impacts? If you answered yes to this question, the Senior Manager Risk Management role is a match for you! Apply today and Be A Part Of The Story!

About your team…

You and the team will develop and implement Retail risk mitigation plans and practices to achieve efficient and effective daily operational controls as well as business interruption restoration to help maintain a safe environment as well as continuity of the revenue stream.

A Day in the life of a Senior Manager…

  • Conducts assessments to identify gaps in occupational safety and emergency preparedness plans ensuring adherence to The Walt Disney Company as well as Federal, State, County guidelines and needs.
  • Develops and tests protection strategies and incident response exercises. Coordinates business resilience initiatives and plans with staff and line functions.
  • Builds compliance tools to ensure programs are adhered to and serves as the Retail subject matter expert and liaison between the Global Emergency Preparedness and Response, Corporate Risk Management and Safety and Global Asset Protection & Risk teams.
  • Supports operations and legal in regulatory requirements and incident management.
  • Demonstrates significant return on investment regarding Crisis Management, Business Continuity and general programs.
  • Assesses, reviews and reports critical information and key performance indicators with leadership and influences decision makers at the highest level.
  • Makes recommendations that affect policies, procedures & practices. Anticipates internal and/or external business challenges and/or regulatory issues; recommends process, product or service improvements.
  • Solves unique and complex problems that have a broad impact on the business. Contributes to the development of functional strategy. Leads teams or projects with broad visibility to achieve milestones and objectives. Operates with broad latitude in a complex environment.
  • Consults on expense and capital projects that require general risk and operational safety oversight.
  • Develops pro-active, analytical approach to risk issues by monitoring data to identify trends for corrective action.
  • Coordinates risk related awareness programs and audits to confirm compliance to all required programs. Tracks performance and reports findings and recommendations to leadership and other key partners.
  • Develops and provides timely and relevant business-specific communications and topics. Use Risk/Safety communication collateral and ensure communications are current.
  • Supports new facility design/remodel team in evaluating risk/safety and responsible for keeping current with new or revised safety regulations to ensure ongoing compliance.
  • Works with Training group and Operations to ensure employees complete and are aligned with all required Safety Training programs and develop, launch, and facilitate Risk/Safety SOPs and training programs.
  • Supports Fire Marshall / OSHA violation tracking, correction, and logs and keeps supervisor advised on all key metrics to the executive team. 

Here is what you will need to have to be successful…

  • + 7 or more years in leadership of progressively complex related experience.
  • Expertise in a variety of risk/safety-related fields of study including business continuity, worker’s compensation, General Liability and local, federal, and state Occupational safety laws and requirements.
  • Multi-site and experience with +2500 employees 

It would be a plus if you had these skills…

  • Leadership expertise in retail risk/safety-related fields.
  • Business Continuity/DR, CSP or ASP certifications are a plus. 

Education is important to us, here is what we are looking for…

  • Bachelor’s degree and/or equivalent experience 

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
 

#DisneySecurity

Auror – Director of Product Management – Auckland, Auckland, New Zealand

Auror - Director of Product Management - Auckland, Auckland, New Zealand

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good. 

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world’s largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

The Role

We are going through an exciting period of growth at Auror! Our product squad (product management, product design, engineering, quality, data & AI, security, and technical customer enablement) has grown to over 100 people in the past year. As we scale, we are working to evolve our processes and ensure teams are enabled to work iteratively. We are on the look out for a Director of Product Management to help lead our incredible team and evolve our PM process to ensure we continue to deliver customer outcomes through the Auror product our customers love. This role will work closely alongside our current Director of Product Management and is a key leadership position in our Product Team.

We’re looking for someone who aligns with our philosophy on how to build a great product; that teams should have a strong understanding of who uses their product, how they use it, and how they feel about it. We believe PMs should be embedded with design and engineering teams, collaborating with cross-functional team members to make sure their product solves the problems they set out to.

Practically, this role will involve: 

  • Product leadership: Co-managing our New Zealand based product management team (currently 7 people), providing strategic direction and leadership, helping them grow and do the best work of their career. You’ll be working alongside our other Director of Product Management and set a high standard for product excellence and foster a collaborative and innovative product culture.
  • Product strategy: Collaborate with the Chief Product Officer, Director of Product Management and other key stakeholders to align product strategy across our product suite with overall company goals and objectives.
  • Product delivery: Play a key role in ensuring we ship high quality product, at a high cadence, that consistently delivers on customer outcomes, and taking ownership of ensuring we have effective go-to-market strategies.
  • Product operations: Working with the product managers, wider product org, and customer teams to evolve how we support other teams to do their best work.
  • Innovation: Stay abreast of industry trends and emerging technologies, and drive innovation across our product teams to ensure our products remain cutting-edge and competitive.
  • Mentorship and coaching: Finding moments and opportunities for the team to level up through coaching, advocating and motivating the team to deliver a world-class product.

This role reports to Tanya Johnson, Chief Product Officer.

Founder of Women in Tech NZ’s Slack community and the Auckland Women in Tech Meetup, I’m really motivated by doing work that makes a meaningful difference in the world, and supporting people in all the different ways they need to work well. “Context, Collaboration, and Cake” pretty accurately sums up my approach not only to work but to life in general. I’m enthusiastic about Taekwondo (which teaches me how to fail repeatedly and still persevere), love reading sci-fi and fantasy, and consider baking a good form of meditation. I’m excited to work with people who are curious about how things work, enjoy solving problems, think strategically, and are good at digging into details.

Requirements

About you

  • Multiple years experience managing and leading product managers 
  • A proven track record delivering world class B2B SaaS products to market
  • Strong strategic thinker with a history of owning and driving product strategy
  • Strong executor with a proven track record of shipping product fast to a high quality
  • Experience building teams that love to work together and produce world class results
  • Strong people manager who cares deeply about the people around them, growing their careers and enabling them to do their best work
  • Excellent communication skills, both verbal and written. Thoughtful, high empathy and social intelligence, with the ability to deliver all types of information and context to different people in ways that resonate.
  • A desire to be a thought leader in this space and contributing, networking with the product management community. Through this, you’ll help Auror become known as one of the very best product teams around.
  • Proactive, organised, focused, and with a strong bias for action and forward momentum.

Nice to have

  • Experience working on products with a global scale (and teams in multiple regions and timezones)
  • Experience innovating with new technologies (including AI & machine learning)

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

Benefits

  • Competitive salary Range: Depending on level of experience of $180,000 – 210,000 (PL5)
  • Employee share scheme: You’ll own part of a company making a real difference!
  • Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
  • Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
  • Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days,  and up to three expert sessions paid for every year.
  • nib Health Care Plan: Auror covers 100% of the cost of your individual health insurance plan. 
  • Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
  • Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
  • Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next steps:

If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”.

If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.

You’ll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.

Director of Security, Loews Atlanta Hotel

Minnesota shoplifting bust narrowly thwarts potential mass-shooting planned by suspect: ‘Deathtoamerikka’

Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta’s Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location – this property is a modern-age Southern charmer.

Job Specific

  • Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
  • Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
  • Direct and maintain continuous physical property rounds by Security personnel
  • Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
  • Resolve, document, and track all security related issues or problems
  • Interact and coordinate activities with Risk Management
  • Respond to all general liability insurance claims
  • Chair property Safety Committee and coordinate all monthly safety meetings
  • Direct the development of hotel safety incentive/loss prevention program
  • Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure
  • Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
  • Maintain driver’s list of hotel employees who are approved to operate company vehicles
  • Review all reports regularly for completeness and accuracy
  • Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
  • Compile monthly reports and forward to corporate office
  • Inform General Manager of all matters concerning safety and security
  • Prepare annual department budget and manage department costs, updating the budget if operational forecasts change significantly
  • Produce weekly schedules
  • Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures
  • Work with hotel department managers to coordinate hotel safety program
  • Work with department managers to develop customized work area safety sheets
  • Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel.
  • Set and maintain standards for all investigations
  • Conduct detailed investigations into work-related injuries
  • Responsible for the search, storage and return of all lost and found items
  • Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff.
  • Conduct an annual inventory of all chemicals used by all departments in the hotel
  • Instruct and supervise new Security personnel during their first few months of employment
  • Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
  • Whenever feasible, rotate job assignments to expand each Security Officer’s experience and understanding of various safety functions
  • Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees
  • Oversee TIPS and first-aid training of all Security officers
  • Oversee scheduling of all Security personnel
  • Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
  • Network with other local hotel Security Directors to discuss security related issues
  • Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
  • Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system
  • Develop and maintain all alarm systems, including cashier’s hold-up button, accountant’s safe, and fire alarms
  • Maintain CCTV security system and radio and paging equipment
  • Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information
  • Maintain comparison statistics:
  • Room losses
  • Total number of incidents
  • Number of employee accidents and resultant cost in terms of money and lost work
  • Number of guest accidents
  • Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)
  • Coordinate random bag and locker checks as necessary
  • Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines
  • Other duties as assigned

General

  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

Qualifications

  • Excellent communication skills – oral and written
  • Outstanding organization, planning, and leadership skills
  • Thorough knowledge of OSHA regulations
  • Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnelAble to make decisions on imperfect information
  • Agility in multi-tasking
  • Bias toward action
  • Strong investigative skills
  • Able to work a flexible schedule, including weekends and holidays

Education:

  • Bachelor degree in related field

Experience:

  • Minimum five years experience as a hotel Director of Security or five years law enforcement management experience