Director of National Operations – Atlanta, GA

Metro One LPSG is the U.S. leader in providing dedicated security and loss prevention services to national clients. We are a rapidly growing organization transforming the contract security industry, seeking talented, committed, and driven individuals to help us fulfill our mission. Our dynamic environment is dedicated to delivering exceptional service to our clients and providing a best-in-class experience for our thousands of security and loss prevention officers.

About the Role:

As the Director of National Operations – Strategy & Innovation, you will oversee a large-scale portfolio of multi-site security operations, driving consistency, efficiency, and high performance across the region. This critical role shapes how we deliver services at scale, combining operational leadership with technology, data analytics, and process improvement to elevate our performance standards.

Key Responsibilities:

• Lead and optimize daily operations across multiple client sites within your region, ensuring best-in-class security and loss prevention services.
• Drive process improvements and operational innovation by leveraging technology, data analytics, and continuous improvement methodologies.
• Recruit, develop, and manage high-performing teams of site managers, supervisors, and security officers.
• Build and maintain strong client relationships, serving as a trusted advisor and identifying opportunities for service expansion.
• Implement and oversee technology platforms for scheduling, workforce management, and performance tracking.
• Conduct regular site visits and audits to ensure compliance with company policies, client requirements, and regulatory standards.
• Manage staffing models to ensure optimal coverage, balancing operational efficiency with quality of service delivery.
• Lead the launch and transition of new security operations, ensuring smooth startup and seamless integration with client expectations.
• Foster a culture of accountability, continuous learning, and employee engagement within your teams.

Qualifications:

• 5+ years of operations leadership experience managing multi-site teams.
• 5+ years of security operations experience.
• 5+ years of client relations experience.
• Demonstrated success in fast-paced, high-growth, or tech-enabled operational environments.
• Strong skills in process improvement, technology adoption, and workforce optimization.
• Proven ability to recruit, train, and retain talent across multiple levels.
• Excellent client relationship management and communication skills.
• Data-driven mindset with the ability to analyze metrics and translate insights into actionable strategies.
• Willingness to travel regionally and work flexible hours as needed.
• Experience in security, logistics, facilities, or related industries is a plus.
• Familiarity with HR policies and compliance management is preferred.
• Must be willing to participate in the Company’s pre-employment screening process and continuously meet all applicable state, county, and municipal requirements.

Metro One LPSG is an Equal Opportunity Employer committed to embrace diversity.