Director of Asset Protection and Safety
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Location

Roanoke, VA 24010

 

Full job description

Is responsible for supporting Goodwill’s Mission through service and support to all departments of the organization in maintaining safe and secure retail stores and facilities.

Under the supervision of the Vice President of Real Estate and Risk Management or designee the Director of Asset Protection and Safety is responsible for oversight of all locations focused on minimizing the financial losses of Goodwill related to theft, vandalism, accident, and injury.

Essential Functions:

  • Provide excellent customer service to employees, clients, visitors, and vendors.
  • Serve as a contributing member of the leadership team and lead loss prevention / safety initiatives to support strategic goals and objectives. Develop and implement long term plans and short-term goals in furtherance of the organization’s vision, mission, and values.
  • Promote ideas, demonstrate Goodwill’s values, and work creatively for development and training.
  • Submission of timely / accurate reports to management.
  • Develop relationships with law enforcement and other business partners, serving as representative for areas of responsibility. Communicate all relevant information for losses, accidents, and injuries in a timely manner.
  • Ensure Safety programs are properly utilized. Work closely with Safety Specialist to identify areas for improvement and drive initiatives.
  • Investigate loss incidents in adherence with established policy and procedure.
  • Facilitate team meetings and effective communication both internal and external to areas of responsibility. Make recommendations for continuous improvements in departmental results: present new ideas and information.
  • Perform routine facility audits. Identify areas for improvement for facility, staff, and customer safety and security.
  • Oversight of the Asset Protection Specialist, Security Specialist, and Safety Specialist.
  • Read, interpret and prepare operational and capital budgets and similar reports.
  • Work with VP for new store development and existing store renovation; provide recommendations for safety and security measures.
  • Compile, develop, and analyze analytical reports and information, and make recommendations.
  • Attend GIV meetings and training as required; present information as requested.
  • Create and present training sessions related to Safety and Loss Prevention
  • Explain and enforce company policies, procedures, and safety rules.
  • Implement effective strategies for cost control, loss reduction, improved quality, and safety.
  • Performs other duties as assigned by Management.

Minimum Qualifications:

  • Digital literacy skills including Word, Excel, PowerPoint, and Outlook; ability to manage large amounts of information, including creating and editing simple database, inputting data, retrieving specific data, and creating reports to communicate information; working knowledge of SharePoint a plus.
  • Proficiency in security technology such as CCTV, access control, burglar, and motion alarms.
  • A valid driver’s license and the ability to provide proof of insurance is required to drive personal vehicle on company business. Additionally, an acceptable motor vehicle record based on Goodwill guidelines is required to drive a company vehicle.

Required Certificates, Licenses, Registrations, Experience:

  • Bachelor’s degree (BA or BS) from four-year college or university; or equivalent work experience in Criminal Justice required. Minimum of two years of experience in safety/loss prevention, interviews, and interrogations.
  • Must be able to successfully complete the following Goodwill training within the required period of time upon employment:
    • Orientation (Objectives and philosophies of Goodwill Industries of the Valleys)
    • Employee Compliance Update (Confidentiality practices)
    • Applicable Personnel Policies
    • Emergency Preparedness Procedures
    • Bloodborne Pathogen Training (Infection Control Practices and Measures)
    • EEO and Harassment

Special Requirements:

  • Self-starter with excellent task management, problem solving skills and attention to detail.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to draft reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  • Ability to solve practical problems and deal with a variety of concrete variables and situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to work effectively with minimal supervision.
  • Must provide cell phone for specified work responsibilities including the use of a phone-based application for authentication.

Physical Requirements:

  • While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Able to lift, push, pull, carry, or otherwise move up to forty (40) pounds with no support regularly. Over forty (40) pounds request for additional team member assistance as needed.

Equal Opportunity Statement:

Goodwill is an equal opportunity employer, and all applicants and employees shall be afforded equal opportunity in all aspects of employment without regard to race, sex, color, national origin, religion, age, veteran status, otherwise qualified persons with disabilities, or any other factor protected by law. If needed, please contact the Human Resources office for reasonable accommodation in completing this application.

About Us:

Founded over ninety years ago, Goodwill Industries of the Valleys is committed to eliminating poverty through our mission of empowering individuals, strengthening families, and inspiring communities. Our team members are at the heart of this mission, driving innovation and defining our organizational culture. Through a team-centered model, we are deeply connected to the communities we serve, enhancing our impact and fostering collaboration at all levels.

Empowering Individuals • Strengthening Families • Inspiring Communities