Director, Loss Prevention Investigations
As the Director, Loss Prevention Market Investigations, you will lead the Market Investigations team in effectively impacting shortage and safety initiatives across all stores. You will direct a team of Investigators responsible for detecting internal theft and providing directional guidance to the field organization on internal theft.
What You’ll Do
- Set the vision and strategy to protect Kohl’s associates and company assets through technology and analytics
- Build and sustain an investigations model that benefits and drives results for the company
- Drive the internal shortage prevention strategy in partnership with key Corporate and Field stakeholders
- Drive consistency and agility in Kohl’s investigations models and best practices that mitigate shortages and exposures to the company
- Set the direction of the technology needs of the Loss Prevention Investigations team
- Assist in setting the Organized Retail Crime (ORC) Loss Prevention Strategy to include technology, field partnership and detection technology
- Develop partnerships with outside law enforcement agencies to ensure large cases are prosecutable
- Research and recommend technology that assists in detecting large-scale external theft trends, including refund trends
- Collaborate and lead surveillance with peer retailers and law enforcement related to complex external cases
- Drive consensus across all levels of the organization and through Corporate and Field stakeholders
- Collaborate with Corporate, Field and Internal team stakeholders to identify short-term and long-term needs related to communication, reporting and technologies to drive Investigations team strategy
- Lead and assist the direction of the LP Remote Operations Center, ensuring resources are focused on the overall LP Investigations strategy and optimized for efficiency
- Align Investigation resources across Field and Corporate to be agile and adaptive to total Company needs
- Develop staff through coaching, performance feedback and intentional development opportunities to encourage career pathing and mobility into the future
- Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork and maintaining open communications across departments
- Additional tasks may be assigned
Required What Skills You Have
- 5+ years leading teams directly impacting internal and external investigations
- Experience with effectively negotiating and influencing Law Enforcement agencies
- Exceptional verbal, written, presentation and interpersonal communication skills
- Strong analytical skills
Preferred
- Bachelor’s Degree
- Field Loss Prevention leadership experience
- Experience with retail and consumer products
- Ability to learn new software applications with minimal training