Business Systems Analyst Lead

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This role contributes to Starbucks success by providing business and technical expertise to identify, design, and implement improvements to applications and database systems for the enterprise. You will act as a lead analyst, collaborating with cross-functional teams, managing projects, and ensuring systems meet business needs while driving innovation and efficiency.

As a business systems analyst lead, your responsibilities and essential job functions include but are not limited to the following:

Program and Query Data: Develop and optimize SQL queries, Databricks workflows, or Python/Alteryx scripts to extract, transform, and analyze data efficiently.

Apply Statistical and Mathematical Techniques: Perform statistical analysis, probability modeling, and build predictive or descriptive data models.

Create Data Visualizations: Use tools like Power BI to design dashboards and communicate insights effectively to stakeholders.

Strong ability to conduct root cause analysis and effectively resolve data-related issues or general problems as they occur while coordinating issue resolution with Information Technology (IT) and outside service providers based on business unit priorities.

Transform and Prepare Data: Clean, transform, and structure data for analysis, ensuring accuracy and integrity.

Implement Data Engineering Practices: Apply techniques to automate workflows and productionize data products for operational use.

Conduct Geospatial Analysis: Interpret geographic data to identify spatial relationships and patterns that inform business decisions.

Collaborates with business group management to develop appropriate training materials to support the needs of the functional area. May provide direct end-user systems training to ensure continued and correct use of application and to roll out new tools and procedures.

Develops project plans in coordination with IT partners, functional analysts and vendors, and other business units and departments. Tracks project progress and provides updates to impacted parties. Communicates new system functionality to department and assists users in understanding implications.

Gathers and documents business requirements. Leads the design and development of new and improved processes, tools and system enhancements to support business unit requirements. Develops test plans and scripts. Manages testing of system fixes, new releases and enhancements, changes and implementations and system interfaces, in order to ensure functionality and user acceptance.

Researches best practices and analyzes current processes, tools, system or database and makes recommendations for development, improvement or simplification. Leads and participates in cross-functional teams to represent business unit or department interests from a technical and process perspective and provide recommendations on new initiatives or projects. Assesses benefits to be derived from systems improvements and quantifies impact to business unit. May assist in development of project scope, budget estimates and timeline.

Troubleshoots, identifies and tracks software and hardware issues and resolves them to keep systems operational. Develops recommendations and coordinates issue resolution with Information Technology (IT) and outside service providers based on business unit priorities. Documents and communicates problem resolution.

Works with IT partners, functional and business systems analysts, customers and vendors on moderately complex projects to coordinate system enhancements. Tracks project progress and provides updates to impacted parties. Communicates new system functionality to department and assists users in understanding implications.

Leverage Cloud Computing: Utilize platforms such as Azure to build and scale analytical solutions.

We’d love to hear from people with:

End-user support and training 6 years.

Experience with the applicable business system(s) 6 years.

Functional experience in relevant area 6 years.

Systems design, testing and implementation 6 years.

Project management 3 years.

Script development and application testing 2 years.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we’re together, which is why we’re onsite four (4) days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.