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Asset Protection Operations Coach

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Job Description

Drives Sales and Merchandise Presentation

  • Drives sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signage, appropriate inventory levels, and cleanliness of the area.
  • Oversees stocking and rotation of merchandise, sets up and organizes product displays, and secures fragile and high-shrink items.
  • Assesses economic trends and community needs to guide merchandising decisions.

Leads and Develops Teams

  • Leads by example through teaching, training, and actively listening to associates.
  • Conducts store tours and provides feedback (“Tour to Teach”) while communicating business initiatives, technology changes, and company direction.
  • Guides teams through change efforts, sets clear expectations, and aligns teams to achieve business goals.

Models Exceptional Customer Service

  • Demonstrates the “One Best Way” (OBW) service model.
  • Manages and supports customer service initiatives such as “Store of the Community” and local outreach programs.
  • Ensures customer concerns are resolved, identifies areas for improvement, and implements solutions for a high-quality experience.

Develops and Supports Hourly Associates

  • Hires, trains, and mentors associates, sets clear duties and expectations, and recognizes performance.
  • Communicates expectations consistently, ensures staffing needs are met, and supports associates’ career growth and development.

Controls Loss and Drives Profitability

  • Improves profitability by setting performance goals, enforcing policies, and reviewing inventory variances.
  • Conducts audits, analyzes deficiency trends, and trains associates on operational controls to reduce shrink.

Investigates Policy Violations and Criminal Activity

  • Detects, investigates, and resolves internal and external theft and policy violations.
  • Collects evidence, writes reports, and may provide courtroom testimony.
  • Collaborates with law enforcement and other investigative entities.

Promotes Safety and Risk Management

  • Oversees the facility’s safety program and supervises the safety team.
  • Identifies accident trends, trains associates on prevention, and implements safety plans.
  • Communicates action plans to ensure a safe work environment.

Oversees Asset Protection Training and Execution

  • Reviews training compliance with asset protection, safety, claims, and receiving procedures.
  • Identifies gaps between expectations and training delivery and provides appropriate training solutions.

Manages Claims and Receiving Operations

  • Ensures timely and accurate processing of damaged, defective, returned, or liquidated merchandise.
  • Provides direction for supplier and third-party deliveries, maintains documentation, and resolves issues.

Coordinates Key Assignments and Stakeholder Relations

  • Builds strong relationships with stakeholders, supports strategic initiatives, and measures progress toward goals.
  • Identifies opportunities for improvement and promotes a culture of adaptability and continuous learning.

Ensures Compliance with Company Values and Ethics

  • Implements action plans in alignment with company mission and values.
  • Applies the Open Door Policy and provides direction on ethical business practices.

Leadership Competencies

Respect the Individual

  • Builds high-performing teams and fosters a workplace culture of belonging.
  • Embraces diversity, communicates with impact, and empowers talent.
  • Recognizes contributions and ensures all associates feel seen and supported.

Act with Integrity

  • Models the highest standards of ethics and accountability.
  • Makes a positive impact on associates, customers, and communities.
  • Acts humbly and transparently in all business interactions.

Serve Our Customers and Members

  • Prioritizes the customer and considers how, where, and when they shop.
  • Applies EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) strategies to all decisions.
  • Balances short- and long-term priorities for all stakeholders.

Strive for Excellence

  • Displays curiosity, embraces change, and encourages learning from mistakes.
  • Drives continuous improvement and supports technological innovation.
  • Leads others through change with resilience and courage.

Compensation and Benefits

At Walmart, we offer competitive pay and performance-based bonuses, along with a variety of benefits for your mind, body, and wallet:

  • Health Benefits: Medical, dental, vision
  • Financial Benefits: 401(k), stock purchase, life insurance
  • Time Off: PTO, sick leave, parental leave, jury duty, voting, bereavement
  • Other: Disability coverage, company discounts, military leave, adoption & surrogacy assistance

You will also receive PTO and/or PPTO for vacation, holidays, or sick time. Eligibility and accrual rates vary by position and length of employment. More details: One.Walmart.com

Live Better U
Walmart covers 100% of tuition, books, and fees for educational programs, including high school completion, certificates, ESL, and bachelor’s degrees. Available to both full-time and part-time associates.