U.S. Secret Service: Fraud Update

U.S. Secret Service: Fraud Update

TalkLP Host Amber Bradley is stoked to chat with Michael Centrella, Assistant Director for the U.S. Secret Service. Michael explains the intersection between digital and physical threats that target infrastructure of the U.S. and what retailers should be worried about in the years to come. What’s the top fraud happening to businesses out there? To the tune of $10 TRILLION dollars last year…..Business Email compromise. Take a listen to hear Michael explain the scam and other major fraud schemes you should be aware of. Need a Secret Service partner? Call your local office! Michael talks about the offices in every major city and how available they are to retail partners. Here’s a listing.

We’re hoping to have Michael back to talk all the tea on his Presidential details – but I doubt it. He’s way too professional for that…

Connect with Michael here.

Moving to the SMART side (not the Dark side)

Moving to the SMART side (not the Dark side)

Join TalkLP host Amber Bradley as she chats with Patrick McEvoy, Senior Enterprise Account Executive – Retail at Motorola Solutions, formerly and LP Executive on the retail side of the industry. They discuss Motorola’s newest body camera and how it was designed with retail enterprise in mind.  What’s Motorola’s take on overall uber popular tech ‘ecosystem?’

Patrick also shares about his decision to leave the retail side of things and move to the SMART side of LP and how his days are different….but the same, still fueled by his love of technology and solving problems. His tech advice in 2025? Grow your use of LPR. Listen now for the details!

Connect with Patrick here and check out Motorola Solutions products and services.

Check out TalkLPnews at NRF PROTECT booth 1716 – we’ll be doing LIVE podcasts! Come by to say hello and see what’s new on the UNSCRIPTED side of LP!

Talking Tech with Tom: Voice AI

Talking Tech with Tom: Voice AI

This episode of Talking Tech with Tom, TalkLP Podcast Host Amber Bradley and CEO of CONTROLTEK, Tom Meehan, chat about voice AI and how you can’t believe what you SEE or HEAR on the internet. Commiserate with Amber as she asks Tom to explain why it takes forever to get a ‘representative’ on the phone. Hear from Tom as he explains where AI is going with voice recognition and how that translates into the retail, restaurant, and convenience store environment. Listen today!

Finally…what the hell to do with AI!

Finally…what the hell to do with AI!

Mike Matta, CEO of Solink and Cathy Langley, Senior Leader, Asset Protection with Solink have a candid discussion with TalkLP Host Amber Bradley about HOW and WHY to use artificial intelligence specifically for the loss prevention function!  Not only does Mike and Cathy set the stage for the evolution of technology TO artificial intelligence BUT they actually provide real examples of “old” problems that can be solved with AI while Asset Protection practitioners move on to more complex problems.  This duo also provides context for utilizing AI – when, where, how – while defining REAL questions to ask for ensuring you’re partnering with the right innovators without being obsolete by the end of rollout!!

Check out this unbiased and problem-solving discussion with these technology AND retail experts!

Check out Solink’s offering and get in touch with Cathy Langley here.

Two Languages of ORC with Doug Horsting of RiteAid

Two Languages of ORC with Doug Horsting of RiteAid

TalkLP Host Amber Bradley and Doug Horsting, ORC Manager and Law Enforcement Liaison for Rite Aid, dive into his views on the two languages of Organized Retail Crime (ORC), retailer and law enforcement.  Doug describes how he uses his experience to bring them together and succeed in combatting ORC within Rite Aid and the community.

Think bringing donuts is all you need to do?  Think again.  Doug describes his approach of humility and homework – meaning, it better be done! Doug describes his “why wait?” philosophy when it comes to catching thieves. Catch them early and shut it down before the loss becomes astronomical making a bigger impact on the store and community. Also do you celebrate “Doug Horsting Day”? Listen today!

Connect with Doug here.

Bosses vs. Leaders and the TRL Model at Macy’s

Bosses vs. Leaders and the TRL Model at Macy’s

Joe Coll, Vice President of Asset Protection Operations and Strategy at Macy’s and TalkLP Host Amber Bradley discuss his 27- year career at Macy’s, his leadership lessons and the best (from the LEADERS) and worst advice (from the BOSSES) he ever received. They also dive into how Macy’s utilizes the Total Retail Loss methodology and how important the role of RFID plays in inventory visibility. No longer is RFID an ignored annoyance at the entrance > it’s now critical intel that even helps brick-and-mortar stores beat out online retailers!

And wait, Joe has an Etsy shop?? Check out this insightful episode today!

Connect with Joe here.

Luxottica Goes Unfiltered: Leadership, Loyalty & Innovation

Luxottica Goes Unfiltered: Leadership, Loyalty & Innovation

TalkLP host Amber Bradley sits down with Luxottica’s Millie Kresevich, Senior Director of Asset Protection and Mike Jessee, Senior Vice President of Asset Protection to talk working relationships, leadership, tech, 2025 and beyond. Listen now to hear how to build successful working relationships that span years – after Amber puts them on the spot about their own working relationship.  Millie also explains her philosophy for focusing on what they can control while boosting team retention.  And what is Mike looking for in a solution provider? Check it out to find out!

Connect with Millie here and Mike here.

AI Can Make You Nicer

AI Can Make You Nicer

Join CONTROLTEK CEO Tom Meehan and TalkLP host Amber Bradley as they provide REAL feedback on HOW to prompt AI and what these prompts need to actually say!   Am I being too direct?  Should my email be nicer?  The short answer is yes.  AI can actually comment on your personality in emails – sorry, not sorry.  And debuting the NEW TalkLPnews Book Club (virtually)…..

What else does Tom have dropping soon?  Listen to find out!

Don’t forget to download Tom’s AI prompt Guide here.

The Wheel of International Challenges

The Wheel of International Challenges

TalkLP host Amber Bradley plays the game of “Wheel of International Challenges” with Gatekeeper Systems international guests Nick Trudgett, General Manager – Australia/New Zealand/APAC and Matt Day, Director and General Manager – UK, along with local Gatekeeper Systems guest Tracine Marroquin, Vice President of Marketing and Product Management. Are the shoplifters in Australia and the UK as brazen as they are here in the US? Are out of stock problems as prevalent? Do they face labor retention challenges and law enforcement response time issues? They discuss the “culture of entitlement” happening on a global scale, Purchek’s ability to de-escalate incidents and the Chocolate Thieves of New Zealand! Don’t miss it!

Connect with Tracine here, Nick here and Matt here. Also check out Gatekeeper Systems’s Purchek here to learn more about their products and offerings.

Be the Fox and not the Lion with Ed De Jesus, VP at Giorgio Armani

Be the Fox and not the Lion with Ed De Jesus, VP at Giorgio Armani

Ed De Jesus, Vice President of Asset Protection at Giorgio Armani joins TalkLP host Amber Bradley to talk luxury brand asset protection.  Ed chats about adapting to different industries and different strategies he used to ensure success in an environment where AP wasn’t the first thing on everyone’s mind – sound familiar? Creating a narrative around the value of asset protection and understanding your ROI points are critical as Ed explains how being the Fox instead of the lion is helpful.  Curious about the key to loyalty?  Listen as Ed explains why his team has chosen to stay for decades! Check it out.

Have you heard?  The Asset Protection Executive Xchange (APEX) conference has added a luxury breakout specifically for their unique needs.

Learn more here.

Connect with Ed here.