AI-enabled deterrence with live human monitoring has helped eliminate overnight break-ins and significantly reduce late-night escalations.
Interface Systems announced that White Castle successfully piloted its AI-powered exterior security solution — Virtual Perimeter Guard™ — at a high-risk St. Louis location.
The pilot delivered measurable reductions in loitering, vandalism, and security escalations, while improving safety for employees and customers.
The location had been facing after-hours challenges, including loitering, open-air drug use, drive-thru customer pestering, and repeated vandalism that cost thousands of dollars per incident.
91% Of Security Events Resolved Automatically
Within the first 30 days of deployment, 91% of perimeter security events were resolved automatically through AI detection and live voice deterrence.
The site experienced a significant reduction in loitering, reduced morning trash clearing, and late-night escalation calls dropped from about once a week to none. White Castle also reported improved employee morale, a stronger sense of safety, and increased customer comfort during late-night drive-thru service.
“Sometimes we don’t even realize something bad may be happening, and the Interface Security experts are already intervening and telling potential criminals to leave,” said Cheryl Soest, District Supervisor at White Castle.
“That allows our team to focus on serving customers instead of worrying about what’s happening outside.”
Proactive Perimeter Protection Replaces Reactive Security
Unlike traditional exterior cameras or prerecorded warning systems that are often ignored, Virtual Perimeter Guard combines AI-powered detection, escalating voice downs with powerful strobe lighting, and live security professionals who intervene in real time.
The White Castle Virtual Perimeter Guard system is armed nightly when exterior visibility is limited.
“People don’t take prerecorded messages seriously,” Soest added.
“When the lights come on, and a live person speaks, they move. They don’t wait around.”
“What this deployment of Virtual Perimeter Guard demonstrates is the shift from reactive security to proactive prevention,” said Steve Womer, Senior Vice President of Product at Interface Systems.
“By combining AI detection with live human intervention, Virtual Perimeter Guard stops issues before they escalate into property damage, safety incidents, or operational disruption. White Castle’s results show how perimeter intelligence can directly improve safety, reduce cost exposure, and give operators peace of mind without adding burden to store teams.”
Safety Gains Without Operational Disruption
Installation and onboarding were completed without disrupting restaurant operations. Interface Systems managed system tuning, testing, and ongoing monitoring, while White Castle leadership received weekly insight reports, eliminating the need for on-site staff to actively monitor footage.
“We didn’t have to worry about anything,” Soest said.
“They handled installation, testing, and walked us through everything step by step. The whole process was very easy.”
Supporting Employees, Customers, And Communities
Beyond loss prevention, White Castle reported improvements in employee confidence and customer experience, particularly during late-night operations, where perceptions of safety directly affect retention and traffic.
“If customers feel safe coming onto your lot, and team members feel safe working there, it improves your business,”
Soest said.
Following the pilot’s success, White Castle is evaluating full-perimeter coverage at the location and potential expansion to additional restaurants facing similar challenges.
Interface Systems is a managed service provider delivering remote video monitoring, commercial security systems, business intelligence, and managed network services for multi-location enterprises across the United States.
Internal Links URLs
https://security.world/category/physical-security/
https://security.world/category/ai-in-security/
External Links URLs
https://interfacesystems.com/
https://www.whitecastle.com/
Frequently Asked Questions (FAQs)
1. What Is Virtual Perimeter Guard?
Virtual Perimeter Guard is an AI-powered exterior security solution that combines intelligent detection, live voice deterrence, and human monitoring to prevent incidents before they escalate.
2. What Results Did White Castle Achieve?
Within 30 days, 91% of perimeter security events were resolved automatically, and late-night escalation calls dropped from weekly incidents to zero.
3. How Does The System Deter Criminal Activity?
It uses AI detection, escalating voice downs, strobe lighting, and live security professionals who intervene in real time.
4. Did Installation Disrupt Restaurant Operations?
No. Installation and onboarding were completed without operational disruption, and monitoring is handled remotely.
5. Will White Castle Expand The Deployment?
White Castle is evaluating expanded perimeter coverage at the pilot site and additional rollouts at other locations.
Source: interfacesystems.com
https://security.world/white-castle-reduces-vandalism-with-ai-monitoring/